FAQs

Q: My order status says “Pending Verification”; what does that mean?
A: Some orders that we receive must first be double-checked to ensure that it was placed correctly. We check age and location for ammo orders, FFLs for firearm orders, and to make sure that restricted items (i.e high-capacity magazines) are not being shipped into states that forbid them. Most times, when an order moves out of this status, it is getting ready to ship.

Q: Why must you be at least 21 years old to purchase even rifle ammunition from you?
A: It is AIM’s policy that you must be at least 21 to receive any ammunition from us.  We have had problems in the past with what is considered long gun ammo and what is considered handgun ammo in some states, so as of now we only ship ammunition to those above 21.

Q: Do you offer any quantity or volume discounts?
A: Yes.  Quantity/volume discounts are unique to each item and are posted online if available.  Sometimes, unpublished discounts may apply when making a large enough purchase.  Please call us toll-free 888-748-5252 to email us at sales@aimsurplus.com for more details.

Q: What does “Hand Pick” mean?
A: We offer a $10 handpick option on many of our firearms.  If you choose this option, our shipping staff will take the time to examine 5 of the same item ordered and then choose the cosmetically best one of the 5.  This does not mean you will get a completely better condition.  For example: handpicking a very-good Swiss K31 will not necessarily give you an Excellent condition Swiss K31.  We can handpick for certain manufacturers, dates, and other details subject to availability.  Such requests must be made over the phone and may not be available in some circumstances.

Q: Do you have any dealers in my area on file already?
A: AIM has created a simple way to locate a dealer in your area who is willing to process a firearm(s) transfer via the AIM FFL Dealer Network. Each of the FFL dealers in the network has already agreed to transfer firearms to you, the consumer, for a specified fee(s). Simply locate a dealer in your area, carefully review the dealer’s terms and fees and then complete your order. The firearm(s) will be shipped to the business address of the dealer with your name and contact number attached.

Q: What is a C&R/Curio & Relic/03 license?
A: A type 03 Curio and Relic (C&R) license is a type of Federal Firearms License (FFL) issued by the Bureau of Alcohol, Tobacco, and Firearms (ATF).  C&R holders may receive certain eligible firearms directly to their door but DOES NOT permit the holder to deal firearms or act as a transfer agent.

ATF Curio and Relic FAQ

Q: I live locally, can I come by your store?
A: Almost all of our business is mail-order, but we do allow pickups of orders.

Ammunition and accessories can be picked up Tuesday through Friday from 9am – 5pm; we ask that you call the order in between 15 minutes to 6 days ahead of time (1-888-748-5252).  Firearms can be purchased on Tuesdays, Wednesdays, and Thursdays* by appointment only and you must undergo the required instant background check at the time of purchase. Appointments are set at a first-come, first-served basis beginning the Friday before (1-888-748-5252).  You must bring your driver’s license with you and it must contain your current address. 

You must be a resident of Ohio and at least 21 years of age to pickup Handguns, Frames/Receivers, and Pistol Grip Only Shotguns.

You must be at least 18 years of age to purchase Long guns (Rifles and shotguns).

Ammunition & Accessories: Tuesday through Friday 9:00am to 5:00pm.

Firearms: Tuesday, Wednesday, & Thursday By Appointment Only.*

* FFL holders wishing to purchase eligible firearms may do so Tuesday through Friday from 9:00am to 5:00pm.  No appointment is necessary but we still ask that you call the order in between 15 minutes to 6 days ahead of time.

For safety purposes, please no children under the age of 18 on the premises.

Q: What forms of payment do you accept?
A: We accept American Express, Visa, Mastercard, Discover, cashier’s check, or money order. Your card will not be charged until the order ships.

  • Please Note: If using a prepaid card (e.g. Visa or Mastercard Gift card), most likely you must register the card for online purchases. Contact the card issuer for instructions on how to do so.
  • We can only hold a credit card order for 7 days. After 7 days, we must process the order, or it will be canceled. You may reorder at your convenience.

If you want to pay with a cashier’s check or money order, we ask that you call us toll-free 888-748-5252 and actually place an order with us that way we can provide you an exact total and an order number you can reference on the check.

Q: How can I figure out the shipping costs before placing my order?
A: To calculate the estimated shipping costs, the best way to do it is: add what you want to your cart, then hit checkout.  Below the list of items in your cart it will say “Shipping Estimator”.  Enter the complete shipping address (street # and name, city, state, and zip code) and click “Submit”.

  • Please note, if you do not enter a complete address, UPS will not calculate the correct shipping charges, only an estimate to the zip code provided. The shipping will most likely change when you check out and enter a complete address.

(Currently our website only calculates UPS shipping charges; for USPS, please call).

Q: An item I ordered has free shipping, so why am I being charged shipping?
A: Free shipping promotions only apply to certain items, not an entire order. If other item(s) in your cart/order do not have free shipping, then shipping is calculated for those item(s). Items that have free shipping will be clearly noted in the item’s ad.

Q: How will I know when my order has shipped?  Will I get a tracking number?
A: If your email address is on file, you should get a shipping notice and tracking number emailed to you automatically once your order has shipped.  If your order is going to a dealer, only the dealer will receive an email with the shipping notice and tracking number, but we will make it available to you upon request.

 Or if you call us 1-2 business days after you place your order, we can let you know the expected delivery date of your order.

Q: How do I know if I am complying with my local and state laws?
A: It is up to EACH INDIVIDUAL to ensure that your purchase will not violate your local or state laws.  For best results, consult any applicable local/state ordinances, your state Attorney General’s office, or a qualified attorney.

NRA-ILA Guide to State Gun Laws

Q: Can you ship outside of the U.S.?
A: The exportation of firearms, ammunition, and firearm accessories is heavily regulated in the U.S., and we are not an exporter, so we cannot ship any of our products outside the U.S. We cannot ship to a freight forwarder who then ships outside the U.S. either.

Q: How can I cancel my order?

A: Orders placed with AIM may only be canceled prior to the order having shipped. Please call 1-888-748-5252 or email sales@aimsurplus.com as soon as possible after placing an order to cancel. If an item or item(s) are shipping from Warehouse #2, they will often process immediately after placing the order, and usually cannot be canceled. Please keep this in mind before ordering any item(s) that says “SHIPPING FROM WAREHOUSE#2” or “Special Order Firearm” in the description. 
If the order has already shipped, you must follow all the procedures for returns (see below).

Q: If I am unhappy with my purchase, what can I do?

A: We make every effort to fulfill your order correctly, completely and with the utmost care and concern.  However, we do realize that sometimes returns are unavoidable.  If you need to return an item for either exchange or refund please read the following guidelines:

All returns must be made within 30 days of the invoice date.  Please take the time to inspect your item within 30 days of receiving it. Returns made after 30 days will be refused.

Any newly manufactured item should be returned to the manufacturer for exchange.  In most cases, the manufacturer carries the warranty on these parts and needs to be replaced by the factory as not to void that warranty.  When in doubt, please contact the manufacturer first to make arrangements for the return.

Exchanges are handled in the order received.  Depending upon season, volume of business or product availability, you may experience a short delay in receiving your exchange.

All refunds will be less a 3% credit card processing fee, unless waived due to an error in fulfilling your original order properly.

All returns are subject to inspection or testing at our facility.  If we deem the product to be satisfactory and as advertised, the total refund could be less a 15% restocking fee.

All accessories originally shipped with the item must be returned with the item (including magazines, etc.) to receive a full refund.
Return shipping charges will not be refunded.

Returned items should be sent using Ground service through any carrier.  COD packages will be refused.  Charges incurred from shipping centers will not be reimbursed.

If you have any questions about a Return and/or Exchange, please email customerservice@aimsurplus.com or call Toll Free 1-888-748-5252.

To make a return, please complete our easy online Return Form:

Return Form


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